Contact Us
Contact the Department of Medical Assistance Services using one of the request types below. Please be aware you must sign up to create an account to use the Contact Portal.
Applicant Request
Use this request if you are in the process of applying for Medicaid or if you are inquiring on behalf of someone who has applied for Medicaid and have questions related to the status of your application. (Note: SSN and Date of Birth are required to look up application information)
Elected Official Request
Use this request if you are an elected official or representative of an elected official. To ensure a timely response, please have the Medicaid member's information available prior to submitting the request. (Note: Medicaid ID # or SSN and Date of Birth are required to look up case information)
Submit an Elected Official Request
Freedom of Information Act (FOIA) Request
FOIA gives you a right to inspect or copy public records. Do not use this if you have questions, but only if you need to obtain records or documents that already exist.
General / Report a Problem
Use this request if you have a general inquiry or are reporting a problem. (Note: If you are a provider, member, applicant or elected official and submit an inquiry using this request type, your inquiry will be closed and you will be notified to use the appropriate request type)
Submit a General / Report a Problem Request
Media Inquiries
For all media inquiries, please email VAMedicaidMediaRequests@dmas.virginia.gov.
Member Records
Use this request when you need to obtain your own records or a client's records. To ensure a timely response, please have the Medicaid member's information available prior to submitting the request. (Note: Medicaid ID # or SSN and Date of Birth are required to look up case information)
Submit a Member Records Request
Member Request
Use this request if you are a Medicaid member or submitting on behalf of a Medicaid member. To ensure a timely response, please have the member's information available prior to submitting the request. (Note: Medicaid ID # or SSN and Date of Birth are required to look up case information)
Provider Request
Use this request if you are a Virginia Medicaid Provider. (Note: Please have your NPI number available prior to submitting your request)