New Process for Submitting Service Authorizations for All Behavioral Health and ARTS Services
The Department of Medical Assistance Services (DMAS) is making significant changes to the process used to submit service authorization requests for Fee-for-Service (FFS) members. Effective November 1, 2023, all providers who provide services to Medicaid and FAMIS members will submit service authorizations to Acentra Health (formerly known as KePro).
Address
Acentra Health (Kepro)
6802 Paragon Place, Suite 440
Richmond, VA 23230
Customer Service Phone
Local Phone: (804) 622-8900
Tollfree: (888) 827-2884
Fax: (877) 652-9329
To place a TTY call for Hearing impaired dial 711
If you require assistance or program information in a language other than English, please contact the Customer Service Number listed above.
Email
Kepro DMAS Provider Email (do not include PHI): VAproviderissues@kepro.com
Enhanced Behavioral Health and Addiction Services for Youth and Adults
Enhanced Behavioral Health services seek to keep Virginians well and thriving in their communities, reduce the need to focus on crisis by investing in prevention and early intervention for mental health and substance use disorder (SUD) comorbidities, and support a comprehensive alignment of services across the systems that serve Medicaid members.
Current Project BRAVO Rates
The budget passed during the August 2021 special session included a 12.5% increase for community based service providers starting July 1, 2021. Project BRAVO services were included in that rate increase. Project BRAVO services include the following services:
- Mental Health Intensive Outpatient (S9480)
- Mental Health Partial Hospitalization Program (H0035)
- Assertive Community Treatment (H0040)
- Multisystemic Therapy (H2033)
- Functional Family Therapy (H0036)
- Mobile Crisis Response (H2011)
- Community Stabilization (S9482)
- 23-Hour Crisis Stabilization (S9485)
- Residential Crisis Stabilization Unit (H2018)
- Applied Behavior Analysis (97155, et al.)
View the Project BRAVO services rates.
Background and General Information
Virginia Medicaid Behavioral Health Service Codes and Descriptions: Virginia Medicaid service codes and descriptions for covered mental health and substance use disorder treatment and recovery services.