Consumer Directed Services

Consumer-directed (CD) services is a model of service delivery that empowers the member receiving services to employ an attendant to provide care. The member or their designated representative performs all of the employer responsibilities including hiring, training, managing, and if necessary, terminating the attendant. The Services Facilitator provides information and assists the member and their family/primary caregiver with learning the responsibilities of a CD employer of record. Services that can be directed by the member are personal care/personal assistance, respite services, and companion services.

Traditional services or Agency-directed (AD) care is services that are provided by a personal care agency. Waiver members may choose either consumer-directed or agency-directed care, or both.

Both agency-directed and consumer-directed services are available for certain services in the CCC Plus Waiver and DD Waivers. For more information on the CCC Plus Waiver, visit the CCC Plus Waiver page. For more information on the DD Waivers, visit the DD Waivers page.

CD Services

Notes:

- For CCC Plus waiver members who opt for consumer directed services and who are participating in the CCC Plus MCO Health Plans of Aetna, Anthem, Optima and United Health Care, the Fiscal Employer Agent (F/EA) is Public Partnerships LLC (PPL) located at: http://www.publicpartnerships.com/. For Aetna, they use both PPL and CDCN as the F/EA. For Molina, the F/EA is named ACES$ Financial Management Services - refer to: https://www.mycil.org/acess-virginia.html for more information. Va. Premier uses CDCN as the F/EA.
- Since January 1, 2019, the Consumer Direct Care Network (CDCN) remains the Fiscal Employer Agent (F/EA) for Fee for Service (i.e.: not in a MCO health plan) CCC Plus waiver members who opt for consumer directed services. Visit the CDCN website for more information.

Announcements

E-MAIL IN BOX - For Consumer Directed Services Questions related to time sheets and service authorizations for fee for service CCC Plus waiver members, submit your question to: cdsf@dmas.virginia.gov
Questions about Legally Responsible Individuals (LRI), please visit the LRI webpage for information.