Cardinal Care
Virginia's Medicaid Program
Department of Medical Assistance Services

Care Coordinators: Helping You Chart a Path to Better Health

care coordinator meeting with patient

Your care coordinator is a resource to help you make sure you are getting the health services you need. Your care coordinator works with you to create a personalized care plan to meet your health needs and preferences, and helps answer questions about your health care. Care coordinators can also:

  • help you find a new provider or specialist;
  • help you access needed community resources and social services;
  • improve communication between your providers through care team meetings;
  • monitor your progress toward meeting your goals.

If you need assistance or want more information, call your health plan’s care coordinator (CC) at one of the numbers listed below. 

Aetna Better Health of Virginia

1-855-652-8249; press #1 and ask for CC

Anthem HealthKeepers Plus   

1-855-323-4687; press #4; TTY: 711

Molina Complete Care 


Optima Health

1-866-546-7924; or 757-552-8398



Virginia Premier


Call your care coordinator!